FAQ
Return and shipping policy:
Unfortunately due to the high demand and limited availability all SALES ARE FINAL! We accept return requests within a 3 day window of delivery date. Refunds will be in the form of a merchandise credit and subject to a 10% restocking fee
- Once your return is approved & received, you will be issued a merchandise credit a 10% restocking fee. Merchandise credits are non-transferable and can only be used at New Generation VIP
Final sale orders are not eligible for return, which include items purchased during a promotional period; International orders; and Items purchased at our location.
- Return requests must be submitted within 3 days after the item has been delivered.
- Item(s) must be shipped to New Generation Vip within 3 days after approval. Returns cannot be processed or accepted at our location.
- Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information.
- Item(s) must be unworn and in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.
- Please allow 5-10 business days from receiving your return to evaluate and process the return.
- If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at ordersnewgenerationvip@gmail.com with your order details and we will address it promptly.
We DO NOT ACCEPT order cancellation requests as our fulfillment process begins once an order is placed.
All confirmed orders will be subject to our standard return policy.
In the event an item becomes unavailable, we will fully refund your purchase back to your original form of payment. This may include specific items within an order. You will be notified via email of any orders or items we cannot fulfill and have refunded.
100% authentic guaranteed
Authenticity is the foundation of our business, and every item we sell is inspected by our expert team, All our shoes are 100% authentic from authorized and trusted retailers. In addition, we source our products only from trusted suppliers, We are well known in the sneaker community and our goal is to provide the best to all our customers!
Can I track my order?
Once you place an order you will get a confirmation of shipping date. Once your order ships we will email you tracking numbers to a email address or phone number you provided when checking out.
You’ve send me the wrong items
Check product details to make sure you order the correct product. If not email us for further assistance.
Which methods of payments can I use ?
You can pay with a PayPal account, or any debit or Credit card.
Is it safe to order online?
We use PayPal to hold all your card and personal information, to secure it. This provides a safe environment for both os customers and seller online.
Delivery- how much is it and how long it take?
We ship USPS priority mail. Which is 1-3 days delivery within the USA(12.95 We have international 5-7 days shipping (60)
We are not directly responsible if your package is damaged in transit to your location but will be glad to assist with any realistic issues if you CONTAC US